Lots of people who start using their 1st hosting account, or change companies, normally have queries in regards to how particular operations are performed or bump into predicaments when setting up various things like emails, website settings, etc. That’s why, lots of web hosting companies have prepared documentation with common questions and problems in order to help their clients receive info swiftly and seamlessly. As a result, the support staff can spend more time on real problems that given customers may be facing, since the solution for the minor things will be available on the Internet and clients will be able to tackle them without having to get in touch with the client support staff. Having elaborate documentation is very important, especially for new customers with no experience, as the web hosting service involves an immense number of features and lots of individuals can become confused about what to do. A good information repository can both help you execute the operations that you want and learn how the hosting service works in general.

Extensive Online Documentation in Cloud Hosting

If you’ve ordered your first cloud hosting plan through our company or have migrated your site over to us, you will grow used to our platform and our in-house created Hepsia hosting Control Panel in no time thanks to the fact that we have compiled a substantial web-based knowledge base where you can find all the information that you may ever need – both general info in regards to the hosting service as a whole and more concrete info about the separate functions that you can use and the obstacles that you might come across. The articles themselves are available in 2 places. The whole article list can be accessed through the Control Panel’s Help section. You can access articles that are dedicated to the different functions in each and every section of the Control Panel too. You can find out how to do just about everything, from enabling an .htaccess configuration file to managing an electronic mailing list, and all the articles feature in-depth guidelines, so you’ll never get confused because of an ambiguous text. Needless to say, in case you face a more specific problem and you are unable to find anything about it in our knowledge base, you can get in touch with our customer support team members 24/7/365.

Extensive Online Documentation in Semi-dedicated Servers

We have compiled an exhaustive knowledge base for all our current and potential customers, so if you purchase a semi-dedicated server account through us, you’ll be able to find any info that you’re searching for at any moment. We’ve got an abundance of informative articles, which will help you better understand what’s going on in your semi-dedicated server account – "What’s PHP?" and "What are file access permissions?" are just 2 instances. Our elaborate tutorials will help you do anything you wish – extract an archive, import a MySQL database, forward a domain, etc. In addition, we’ve also got troubleshooting guidelines, which will allow you to find out what induces a given problem and the feasible solutions for it. In case you cannot send emails or your domain name opens an HTTP 500 error message, for instance, you can browse our knowledge base and recover the problem instantly. You can access the articles through each section of the Control Panel, as well as through the all-encompassing Help section.