24/7 Customer Support in Cloud Hosting
We provide you with 24/7 billing, customer and tech support for all our cloud hosting. Even if you aren't our customer yet and you have questions, we will give you a hand in a timely manner and give you the needed information, to give you a choice to make an informed decision when you purchase your new hosting account. We're available twenty-four seven, including holidays and weekends, and we provide various ways of communication to contact us - phone, live chat, emails and support tickets. For your convenience, we now have multiple phone numbers internationally, so you are able to call the one which is closer to you. The max response time for your emails and your tickets is 1 hour. The standard response time is around 15-20 min, so you can forget all about waiting for several days to receive support for any task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated servers that we supply come with 24/7 customer and tech support, which means that regardless of what issue you have, you can contact us and we will assist you at once. Our guaranteed response time for each e-mail or ticket that you open from your Hepsia website hosting Control Panel is only one hour; usually the response time rarely is more than 20 minutes. In addition, we offer telephone support with several local numbers around the world plus a live chat, so you'll be able to get in touch with us and receive more details about our solutions even if you do not have an account yet. We can assist you with nearly any question or a problem you may have - payment methods, package specs, email configuration, hosting account settings, etc. If you use our services, you won't ever encounter an issue where you should wait for a few days to get an issue resolved like you will need to do with a number of other service providers.
24/7 Customer Support in VPS Servers
When you use our VPS servers, you won't need to wait for more than one hour so as to get assistance for any problem that you may experience with the server or the software which comes pre-installed with it. We guarantee this short answer time for all support tickets that you open through your billing Control Panel or email messages which you send to our technical support team. We have local telephone numbers in several countries globally as well as a live chat service where we'll help you with billing, pre-sales and basic questions. Customer and tech support is available 24/7/365 through the different ways of communication, so no matter what your question or problem is, there will always be someone to assist you right away. If you need assistance with third-party software, that you cannot install or which gives you troubles, you are able to benefit from the Managed Services upgrade package that we offer for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get prompt support in general, let alone if you run an entire server, so each and every dedicated server that we offer comes with 24/7 support with 1-hour response time guarantee regardless of the issue. This service is free of cost for all the problems with your server or the software that was installed from our administrators through the setup, which means that you can contact us as many times as you would like, even during holidays. You can either open a trouble ticket from the billing area or you can send an e-mail, and the actual response time for both rarely surpasses 30 minutes because we have administrators available round the clock. In case you require general information about our servers or you have some billing question/issue, you can also call one of the local telephone numbers that we have on 3 different continents or you can use our live chat service and talk to a representative online. For third-party software support, we offer you a Managed Services upgrade, which you'll be able to add to your server package from your billing Control Panel.