If you’ve bought a web hosting package and you’ve got certain questions concerning a particular function/feature, or if you’ve run into a certain issue and you require help, you should be able to get in touch with the respective help desk support team. All web hosting providers use a ticketing system irrespective of whether they offer other ways of contacting them aside from it or not, because the quickest way to resolve a problem most often is to open a ticket. This model of correspondence renders the replies exchanged by both sides simple to follow and enables the client service team members to escalate the situation in the event that, for example, an admin needs to get involved. Usually, the ticketing system is not directly linked to the hosting space and is part of the billing account, which implies that you have to use at least 2 different accounts to touch base with the support staff and to actually administer the hosting space. Incessantly switching between different accounts may often be a drag, not to mention the fact that it requires quite a while for most hosting providers to respond to the ticket requests themselves.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you’ll never need to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire web presence. You can seamlessly access any trouble ticket while you’re browsing your files or updating different settings. The ticketing system is being closely monitored 24-7 by our technical support team and the response time is maximum sixty minutes, but it rarely takes more than 20 minutes to receive help. Unlike other hosting providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you like and ask for information in relation to any billing or technical problem. You can also read a number of educative articles, which will help you fix the most commonly faced predicaments yourself.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is more efficient to manage everything from a single location, so we’ve incorporated a support ticket system into the custom Hepsia Control Panel, which is available with each semi-dedicated server account. This will permit you to manage the communication with our client service team together with your data, which implies that you will not need to memorize one more username for a different admin interface. You will be able to send a new ticket or to check the status of an old one with less than a couple of mouse clicks whilst you’re browsing the content within your semi-dedicated account. You can also look through older tickets using an intelligent search function or check applicable knowledgebase articles, which include solutions to commonly encountered challenges. The built-in ticketing system is closely monitored 24x7x365 with the maximum ticket response time being just one hour, so there’ll always be somebody to help you.