If your hosting provider offers live chat support, you'll be able to talk with a representative in real-time and find out useful info or get a problem resolved in a very timely manner. The main advantage of using chat rather than calling to consult with a live person is that you will need just a computer with Internet connection, which means that you will not pay any fees in case you are in a different country or state. Furthermore, it is much simpler to copy and paste details for example domains, usernames or error messages i.e. details that are sometimes hard to provide to the other side on the phone. The real-time chat is also a considerably faster solution to contact your web hosting company's support team compared to using a ticketing system. Last, but not least, if some issue needs some more time to be dealt with, you're able to do something else entirely while you wait for support on the live chat, which means that you won't waste time - something that's impossible if you're on the telephone.

Live Chat Support in Cloud Hosting

In addition to the phone and ticket support, our company provides live chat support as well. You are able to contact us every day, including weekends and holidays, and we can give you more info about the cloud hosting that we supply in case you are not a customer yet, or about common and billing questions when you already have a user profile. Though for solely tech issues you'll need to open a trouble ticket to our tech support, as such matters will require more time to be dealt with, you may still get in touch with us through the live chat for some technical information. To give you an example, we can help you set up an e-mail address in your e-mail client or troubleshoot a variety of issues, saving you time and effort. Even when our telephone lines are already off for the day, you'll be able to talk with a live person.

Live Chat Support in Semi-dedicated Servers

Using the live chat support service that we offer with our semi-dedicated servers, you're able to get the replies for any questions you may have or get a lot of troubles dealt with quickly. Our chat service is available each and every day, so you're able to speak to an agent even on weekends and holidays. In the event that you're unsure which package would be better for your websites or if our innovative cloud hosting platform matches some system requirements, you may come on the live chat before buying anything. In case you're a current customer, you will be able to find more info about billing issues, account settings along with a variety of common technical troubles you may have, for instance in case you cannot install an e-mail account in a client on your personal computer. Our live chat will save you plenty of time regardless where you are or when you get in touch with us.