If you’ve ever got any inquiries related to the hosting service or you face a problem with your websites, you will have to touch base with the respective web hosting company’s technical support team. It may not make a difference how fast they’ll answer when you've got a general inquiry, but an issue like a mishandled application update, for example, may result in your website becoming damaged or invisible on the web. And the longer you have to wait for the support team to assist you, the longer the site will be inoperational. If you offer services or goods online, any outage will harmfully affect your website and you can lose current or potential visitors. A lot of hosting providers, mainly resellers, reply to emails and support tickets within twenty four hours, but in the online sphere that is far too long, as customers will scarcely ever go back to a site that’s not working properly over a lengthy period.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed max reply time for any customer support ticket that you open or any e-mail that you send is just sixty minutes, even in case you contact us on weekends and public holidays. Whatever the essence of your inquiry or issue might be, we will lend a helping hand instantly and will supply you with the required information to sort out any problem with your websites. The real reply time normally does not exceed fifteen-twenty minutes, which means that you can forget about waiting for hours to get a problem fixed or what is even worse than that – waiting all day only to get an answer that more info is needed whilst nothing is solved. We will give you assistance in a well-timed fashion solely because we understand exactly how invaluable time can be in the dynamic electronic realm. The 60-minute response time guarantee is valid for any billing or technical enquiry that you might have connected to our cloud hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from our company, you can take full advantage of our ultra-fast support services. You will get a response to any ticket posted from the web hosting Control Panel or email sent to our client and tech support team in less than an hour. The response time is guaranteed and it’s valid irrespective of the issue – technical or billing. It often takes considerably less time to examine and troubleshoot a problem. We’ll provide you with more details in case the solution involves something that has to be done on your end. In case you contact us during national holidays or weekends, the response time will be exactly the same and because of the fact that our support staff is available to you 24-7, you will get instant assistance for virtually any billing, general or technical issue regardless of what time it is.