Phone Support in Cloud Hosting
If you choose to use one of our cloud hosting, you will be able to contact our support team over the phone for 14 hrs a day. We will assist you in choosing the most suitable plan for your sites since we are aware that it's better to discuss such issues with a live person. In case you already have an account, we're able to help you with all sales/billing questions as well as general issues, even with some tech problems that do not involve a long time or escalation to an administrator because it will be better to open a ticket for time-consuming issues in order to have all the communication in one place. We now have phone numbers in the US, the UK and Australia, so you are able to call the one you prefer and talk with our agents.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server packages that we provide include live phone support for 14 hours daily. In case you wonder which package will be suitable for your web sites, you would like to find out more about the package's features or you'd like to have any other type of information about our solutions, you'll be able to call any of the local telephone numbers that we have in the United States, the UK and Australia and our customer support representatives will help you. In case you currently have an account, you'll be able to contact us about sales and general issues, although we're usually able to assist with many technical issues as well. For entirely tech troubles you will need to take advantage of our built-in ticketing system where the communication between you and our technical support team will be in one place, which is the better option when your trouble needs longer time to be solved or it needs to be escalated to our system administrators.