A 99.9% Server Uptime
Our cloud hosting system is based on a steady, top–drawer hardware architecture and a strongly tweaked variation of Linux. Thus, regardless of what your website is, or how many site visitors you’ve got, or even if there’s a DoS attack, our servers will stay up and running and your web sites will remain accessible online.
All cloud hosting plans include a 99.9% server uptime guarantee. And no matter which datacenter you select, our guarantee stays the same.
A 99.9% Network Uptime
Aside from our cloud hosting system, we have also built our own internal network in each one of our datacenters. Everything is based on top–notch hardware components provided by Juniper. What’s more, on each router, we’ve placed a firewall with an advanced algorithm as a way to filter out all questionable requests.
Therefore, in each of our datacenter facilities – in our datacenter in US, in our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe and in our datacenter in AU, you can enjoy a 99.9% network uptime guarantee. And this guarantee is valid for all web hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you are not satisfied with our web hosting services, or if you consider them insufficient, or if you decide that you need to use a VPS servers instead of a cloud hosting account – you will get a reimbursement, no questions asked.
All domain name registrations are nonrefundable, but you will keep full control of your domain names even when you cancel your web hosting account with us.
24/7 Technical Support
We’ve conscientiously chosen each single member of our 24x7 support department to ensure that we can offer you the best possible help desk service that you can get. Each one of our technical support engineers has many years of experience working with hosting accounts behind his back, therefore they know what they are doing. Besides, they are available 24/7 – you can contact them whenever you want and they will respond ASAP.
Their average response time is just 20 minutes, whilst with other web hosting firms you have to wait for days. And we also offer a 1–hour response time guarantee. No matter what happens, your queries will be responded to within an hour.