Tech Support Channels
A 1–Hour Ticket Response Time Guarantee
Every assistance request you send to us will be responded to within maximum sixty minutes. In case your support ticket or email calls for further assistance from an administrator, we will timely forward it and leave a comment to let you know that your matter is being examined. If you take advantage of the Managed Servers package, all of the server administration tasks included there will be executed at a time that is suitable for you.
A Premium–Quality Client Care Service
Our help desk support team will be available to you 24x7x365 should you require assistance while working with our Online Control Panel or with any of the applications that we pre–install on your behalf on the dedicated hosting server. What is more if you require help with the day–to–day admin tasks on your dedicated hosting server, you can examine the Managed Servers package, that includes backup hard disk drive storage space, weekly OS updates, installation and troubleshooting services, server monitoring and restarting procedures, etc.
An Intuitive Help Section
We have provided the Online Control Panel with a fully detailed knowledgebase, which features extensive explanations of all its features and functions. Besides, we have filmed in–depth video tutorials that will further demonstrate to you how to perform a given task or solve a frequently encountered problem. All the educational articles and the tutorial video clips are readily accessible from each Online Control Panel section via the Videos and Help buttons situated in the top right corner.