Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • The Help Center section incorporated into Cooters Cloud Hosting’s Online Control Panel offers a collection of help articles and regularly asked questions. Aimed toward solving any common issue that you may possibly chance upon, they are written by our support team of expert technicians.

  • Top quality support service

  • Instructional Videos

  • For users who want to find out how to deal with a commonly encountered issue by watching a how–to video, we have added a collection of video tutorials to our Online Control Panel. All the tutorial videos are very short and simple to comprehend. They offer visual presentations of various web site management operations.

  • Intuitive help center

  • A 60–Minute Ticket Response Guarantee

  • With all our semi–dedicated servers, we offer a round–the–clock client care service with a sixty–minute response time guarantee. A team of trained tech support engineers will be available to you to reply to all the queries that you could have. During non–busy hours, an answer will be given within just twenty minutes.