Support and Help Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Response Warranty

  • Each ticket that you submit to our technical support crew will be replied to within up to 60 mins. The regular requests are going to be answered as quickly as possible. Nonetheless, if the assistance inquiry you have submitted calls for the assistance of an experienced technician, we will send the ticket to him and will let you know about the postponement.

  • Top quality support service

  • Top–quality Client Assist Service

  • Our technical help and support Dept is going to be working for you round the clock to to take care of all help request tickets that you send to us. We offer customer help and support for all the applications that are installed in advance on your server. These include our custom designed Online Control Panel, the preferred Operating System and the server administration panel (with respect to the VPS type).

  • Intuitive help center

  • An Educational Help Zone

  • Each section of the Online Control Panel that is offered 100% free with your VPS provides you with an included articles base. You’ll see an assortment of illustrative how–to articles and reviews and an array of step–by–step video classes that illustrate all the fundamental site control responsibilities. You can gain access to them by pressing the Help or Video keys in the upper right side of each Control Panel section.